At Reach Pharmacy Aesthetics we provide many non-surgical aesthetics treatments such as; lip fillers, teeth whitening, chemical skin peels and anti-wrinkle injections.
RPA Clinic is committed to providing a high standard of care and meeting the needs of patients. We would appreciate you taking some time to let us know what you think we do well and where we can make improvements.
We provide a comprehensive feedback form below. However, if you would rather submit one by post you can pick up a copy next time you are in the clinic, or download a copy here
If you would like to leave us a review, you can do so on Google here or over on Facebook here.
What do you like most and what do you like least about our service?
If you have concerns about a particular event please tell us what happened, when and where
and the staff members involved.
What would you like us to do to improve our service?
Are we meeting your needs?
If you have a concern, chances are that you are not alone. Your feedback could make us aware of the problems that we don’t know about.So, we want to hear from you.
Please discuss any concerns or questions you have about your treatment with your treating clinician.
It is especially important that people understand what is happening and feel comfortable about it.
You are welcome to speak to other staff if you have any issues you wish to raise.
Alternatively, use our feedback form.
If you have a complaint, we will respond to it promptly and sensitively. Feedback information is treated as confidential and managed according to privacy obligations. You can play an important role in resolving the problem by providing as much relevant information as possible, such as documents and the names of staff you have dealt with. The practice manager deals with all complaints and ensures that all serious complaints are brought to the attention of the practice partners.
We investigate complaints thoroughly to know what happened and why, and ways to prevent it from happening again.
We will keep you informed at all times so you know what is happening. What we will do.
We will work with you to assess the most appropriate way to resolve the problem and the best outcome. We ask you to consider the outcome you would like and we will strive to provide it. We will provide you with all the facts about what happened and any strategies we have devised to improve our service as a result.
Compliments and complaints are discussed at staff meetings and monthly meetings of our practitioners. We work together to find ways to improve and keep staff informed of what has happened.
If you have a complaint please ask for a complaint and follow up form or download a copy here. If your complaint can’t be resolved in house please see below:
Citizens Advice provides independent mediation and conciliation for complaints about our services and consumers legal rights.
If the matter is serious they will refer it to the relevant regulatory authority.
Trading Standards can act as a mediator. Citizens Advice would escalate a complaint to Trading Standards should the customer not reach a satisfactory outcome to their complaint.
If you would like to view a copy of our full Complaints Policy you can download it as a PDF here.
If you would like us to follow up on the comments you provided above please provide us with your name and contact details:
Daytime Telephone Number
Other Telephone Number
Special needs – do you have any special needs? e.g. do you require an interpreter? Are you hearing impaired?
Reach Pharmacy Aesthetics
4 Lynedoch Place
+44 (0)845 257 9600
Clinical Enquiries:+44 (0)7340 692811
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