Clinical Enquiries: +44 (0)7340 692811;
General Information: +44 (0)845 257 9600

Feedback & Complaints

At Reach Pharmacy Aesthetics we provide many non-surgical aesthetics treatments such as; lip fillers, teeth whitening, chemical skin peels and anti-wrinkle injections.

RPA Clinic is committed to providing a high standard of care and meeting the needs of patients. We would appreciate you taking some time to let us know what you think we do well and where we can make improvements.

We provide a comprehensive feedback form below. However, if you would rather submit one by post you can pick up a copy next time you are in the clinic, or download a copy here

If you would like to leave us a review, you can do so on Google here or over on Facebook here.

Feedback Form

Improving Our Service

We want to hear from you

If you have a concern, chances are that you are not alone. Your feedback could make us aware of the problems that we don’t know about.
So, we want to hear from you.

Let’s talk

Please discuss any concerns or questions you have about your treatment with your treating clinician.

It is especially important that people understand what is happening and feel comfortable about it.

You are welcome to speak to other staff if you have any issues you wish to raise.

Alternatively, use our feedback form.

What to expect

If you have a complaint, we will respond to it promptly and sensitively. Feedback information is treated as confidential and managed according to privacy obligations. You can play an important role in resolving the problem by providing as much relevant information as possible, such as documents and the names of staff you have dealt with. The practice manager deals with all complaints and ensures that all serious complaints are brought to the attention of the practice partners.

We investigate complaints thoroughly to know what happened and why, and ways to prevent it from happening again.

We will keep you informed at all times so you know what is happening. What we will do.

We will work with you to assess the most appropriate way to resolve the problem and the best outcome. We ask you to consider the outcome you would like and we will strive to provide it. We will provide you with all the facts about what happened and any strategies we have devised to improve our service as a result.

Improving our service

Compliments and complaints are discussed at staff meetings and monthly meetings of our practitioners. We work together to find ways to improve and keep staff informed of what has happened.

Complaints- Taking it further

If you have a complaint please ask for a complaint and follow up form or download a copy here. If your complaint can’t be resolved in house please see below:

Citizens Advice provides independent mediation and conciliation for complaints about our services and consumers legal rights.

If the matter is serious they will refer it to the relevant regulatory authority.

CITIZENS ADVICE CONSUMER HELPLINE ref 15152356
03454040506
www.citizensadvice.org.uk

Trading Standards can act as a mediator. Citizens Advice would escalate a complaint to Trading Standards should the customer not reach a satisfactory outcome to their complaint.

If you would like to view a copy of our full Complaints Policy you can download it as a PDF here.

How to give feedback or compliments

If you would like us to follow up on the comments you provided above please provide us with your name and contact details:

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